FAQ's
Pool Closure
Why is the pool closed?
There are some defects that are preventing us from safely opening. We’re working hard to get this resolved ready for the 2026 season.
How can I support the pool?
You can donate to our crowd funding campaign, attend our events, spread the word, and volunteer your time and/or expertise. Please contact us for any further information or if you have any ideas or suggestions.
Why has the fundraising target changed?
We have reduced the target to allow us to do the work required to get the pool open safely. There’s further long term work to do to ensure it stays open for future generations – but being open allows us to apply for more grants and other funding than if we’re closed. This is also why we’re planning on opening for a longer season – to unlock other funding opportunities.
When will the pool reopen?
Our target is to open the pool in April 2026 for an extended season
General FAQs
Can I move my tickets to another day or get a refund?
We are unable to cancel tickets or give refunds for any reason. Please ensure you book the correct session. We are also unable to move tickets to different dates. If we have to cancel a session due to unforeseen circumstances, you will be offered a different session, or a refund.
How do I book?
Sessions are released at 6pm on a Sunday evening for the following 2 weeks.
Sessions for opening day (TBC) will become available to book at 6pm on TBC.
If there are any issues with booking, please contact us via our contact form or our Facebook page, we endeavour to answer as soon as possible.
Do you have changing rooms?
Our changing facilities are now open, but please note there are no showers. Toilet facilities are present. Where possible, please arrive ready to swim.
Can I have a pool party?
Party sessions are available on Saturdays and Sundays at 10:00-12:30 or 17:30-19:30, weekday sessions are also available by request. These can be booked by contacting us directly.
Please check our prices page for the latest information. A standard booking is for a 2 hour party with up to 30 attendees. Additional time or attendees can be requested as a bespoke package.
Party food must be consumed in the last 30 minutes of the party to avoid sickness. Rubbish must be removed from the site by the hirer.
Can I privately hire the pool?
We offer a private hire slot for affiliated groups, sports clubs, charities and the scouting community with option to hire for a singular hour or up to 4 hours.
For information on prices and availability please get in contact via our contact us page or our Facebook page.
Can I bring my own food and beverages into the pool area?
Yes. No alcohol or glass products are allowed on the premises.
We do have a kiosk serving drinks and snacks on site.
How old do children need to be to swim, and what are the ratios?
0-2 years — 1:1 responsible adult in the water
3-7 years — 3:1 responsible adult in the water
8-10 years — 6:1 supervised from poolside by an individual aged 18+
Over 10 years can attend and swim unsupervised, providing they have completed a competency test under lifeguard discretion.
For the babies, tots and perinatal sessions, the ratio is 1:1 with a responsible adult in the water for all children.
A responsible adult in the water is defined as someone aged 16+.
Can I volunteer?
Feel free to send an email or Facebook message if you want to get involved. We are always looking for volunteers to help keep the community pool going.
Even if you only have the odd hour here and there, everyone is welcome to get involved.
Do you have any swimming lessons available?
Details will be provided in the future once we reopen. For more information please contact our Facebook page or Email us on billinghaypool@email.com
What happens if I’m late?
Once you have paid for your tickets, they are yours for the whole session, even if you come in the last hour. Whilst we do appreciate a heads up, we also understand life gets busy.
If you are found to be regularly booking and not attending the session, the ability to book in advance may be withdrawn.